Terms and conditions

RESPONSIBILITY

Travel arrangements acts on behalf of and to the order of our customers, organizing on their behalf and name the transport means, lodgings or other required tourist services, and we can thus not assume any responsibility for cases of accidents, losses, delays or interferences for reasons of force majeure or other acts that do not involve our responsibility, especially regarding programs and schedules.
Info Machupicchu Tours. will not be liable for any illness, pregnancy or physical or mental incapacity, which may put in danger the health or integrity of any passenger or third parties during the carrying out of the contracted tour or that may imply any limitation or impediment for our company to provide such tourist services. Thus, our company will NOT recognize any claim or refund due to any such abovementioned concept, including such cases where under normal conditions no such problem would arise.
Furthermore, we request to be informed regarding any such limitation prior to the contracting of our services, in order to recommend services that will take into account any such existing impediments. 

Inca Trail Permits are sold on a first come first serve basis. It is still possible for us to secure permits even when availability shows less than 20 permits left. In the unlikely case that we were not able to get the last permit and you are not able to do the trek on a different date, the full prepayment will be refunded to your account. The prepayment becomes non-refundable once the permit has been issued and confirmed by the Peruvian Government. Inca trail permit availability shown herein is directly provided by the Peruvian Government. Inca Trail Reservations tries to provide information that is true and accurate, however, we give no assurance or warranty regarding the accuracy of information provided by a third party. Inca Trail Reservations accepts no responsibility for and excludes all liability for errors or inaccuracies. Inca permits are sold by the Government on a first come, first serve basis. If the security prepayment was made, we will refund your prepayment within two days, unless we are instructed to reserve a space for a different date or alternative trek.

The Pre-paid Deposit becomes non-refundable once you receive confirmation of accommodation in Aguas Calientes. For all other treks and tours the prepayment becomes non-refundable once hotels, airfare and/or trek have been confirmed. For all Tours and Treks the balance must be paid in full 30 days prior to the start of the program, it can either be paid in full via our secure server or by check or money order. Failure to pay the trek balance will result in tour cancellation.

For student discounts we require a picture of a valid student card are considered students until the 24 years old. In the event that we don’t receive the scanned copy of the card along with your reservation form, we will process your reservation with adult price.

RESPONSIBILITY

In all the arrangements of travel, Inca Trail Reservations acts on behalf of its clients organizing on their names, the means of transport, accommodation, and other requested tourist services. Hence we do not take any responsibility in case of accidents, delays or interferences to the tour, which are out of our reach; especially regarding programs and schedules. This shall be considered of great importance. In the same way, our company does not take any responsibility due to illnesses, physical or mental impediments which may disturb the health or integrity of the passenger(s) or others during the tour or when our services are being provided. In the light of this, our company will not recognize any claim or refund due to the concepts mentioned above. This includes the cases which in normal conditions do not show any problem. Thus, we require to be informed, before our services are hired, of any restrictions mentioned above in order to make the suitable decisions to ensure the quality of our services.

The Company shall not be liable for any damage or loss if the failure to carry out the contract is: attributable to the client, attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable,due to unforeseen and unusual circumstances beyond the company’s control, the consequences of which could not have been avoided even if all due care had to be exercised, due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure, due to an event which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits.

Credit card payments, including Visa, PayPal. You will proceed with your payment through our secure server. 

The Client may cancel the Package booking at any time provided that the cancellation is communicated in writing by e-mail. Cancellation charges will be applied as shown below calculated from the day written notification is received by our company. All reservations cancelled less than 45 days prior to the departure date of the tour are subject to a cancellation fee,40-20 days 40% – 19-10 days 75% – 9 days or less100%

In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).

Hotels & Accommodation:

As a complementary service, we book accommodation for our customers while in Peru. Since we are not the final provider of the service, we need to pay for our customer’s accommodation 15 days prior to arrival date. Once we pay for a room, we do not get refunds for cancellations. If you have book a room through us and you need to cancel your room, please notify us about this fact via e-mail at least 15 days prior to your arrival date; otherwise, you will need to pay for the room that we have already paid for you. Some hotels have a 30 day policy.

Note that hotels in Peru handle this terminology for bedrooms: A single room is a bedroom with one twin size bed for one person. A double room is a bedroom with two twin size beds for two people. If you require a bedroom with a full size bed for a couple, you must require this explicitly. If you book a double room, the hotel won’t take it as a bedroom with a full size bed unless it’s required. Some hotels have triple rooms, meaning a bedroom with three twin size beds. Some hotels also have special types of bedrooms such as suites, deluxe suites, superior rooms, family rooms, etc. The client must require one of these hotel bedrooms explicitly.

Train Tickets 

Vista Dome Train upgrade may be necessary in busy seasons based on availability.

The Inca Trail permit is non-transferable

If the Inca Trail was paid in full, any cancellation will be subject to a 40% cancellation charge of the remainder regardless of the date of cancellation. If however, cancellation occurs within 22 days of departure or within 9 days of departure, the above cancellation charges of 75% and 100% will apply respectively.

Cancellation of extra Inca Trail services, such as additional porters and Huaynapicchu entrance tickets will result in a 100% cancellation charge for the specific extra service regardless of date of cancellation.

If the personal information provided for the Inca trail permit is not accurate and the permit has to be re-issued, a $8 fee will apply

If during the length of the program the traveler abandons the excursion as a decision made by themselves, no reimbursement is applicable.

If in the event that Inca Trail Reservations has to cancel your program due to unusual or unforeseen circumstances outside the company’s control, we will notify you by email as soon as we become aware of such matters. We will return your prepayment to you less the transfer charges related with sending it to you. Inca Trail Reservations is a professional and responsible company, we work under an strict code of ethics. We have no intention of cancelling any of our clients reservations and can confirm that, to date, we have never had to cancel any of them.

If there is a last-minute purchase of a tour, and it is afterwards cancelled, it will NOT be refunded. The no show of (a) passenger(s) will give place to the total loss of the hired service and NO refund will be given. Likewise, if the hired services are cancelled during the tour itself, NO refund will be given. Certain services might be interrupted or even cancelled due to weather conditions, acts of God, or disturbances. These are out of the control of hotels, airlines, service suppliers, Inca Trail Reservations or its partners and NO refund will be given as a result of them since such interruptions and cancels go beyond our control.

PRICES AND FLUCTUATIONS

Prices quoted are based on foreign exchange rates. Increases due to fuel costs, rates of exchange, tariff revisions, etc may result in an adjustment to our prices. We reserve the right to alter the price of any tour and forward an amended invoice. As soon as we are aware of any increase we will immediately update our website and the price of our tours increased accordingly.

Prices do not include international air travel, country entry or departure fees, airport fees, phones, valet, all items of a personal nature and beverages and food not specified in the itinerary. If any of the third party costs included on the packages experiences an increment, we will immediately update the package price. Travelers affected by the modification must pay the difference upon arrival in Cusco.

ACCEPTANCE OF RISK

Our programs have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal “package” holidays. The client acknowledges that the nature of the tour is adventurous and that such activities may involve a significant amount of personal risk.

PASSPORT & DOCUMENTS

The client must be in possession of a valid passport, it is not required a visa to enter Peru, if you are a citizen of countries of the European Union or the Americas, except Cuba.

FACTORS OUTSIDE THE COMPANY’S CONTROL (FORCE MAJEURE)

The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability, nor will issue any refunds for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, earthquakes, acts of god, etc.

INSURANCE

It is the client’s responsibility for obtaining sufficient personal travel insurance such as medical or trip interruption. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. When obtaining travel insurance the client must ensure that the insurer is aware of the type of travel to be undertaken.

CLAIMS AND COMPLAINTS

If a client has a complaint against the company the client must first inform the tour guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.

LOCAL CONDITIONS

Due to political and cultural differences, as well as generally tougher physical conditions, travel to the areas we visit involves risks other than those we take in our daily lives. It is important clients make themselves aware of the risks involved, and are responsible for making their travel plans accordingly.

EQUIPMENT RENTAL

The renter is responsible for safeguarding and properly caring for the equipment rented and can be charged up to the full replacement cost for any item that is damaged, lost, or stolen. The renter is obligated to return all equipment no later than the stated due date. Partial returns will not be accepted. Severity of damages and associated fees will be determined by Inca Trail Reservations staff on all equipment. Damages may include: lost, bent or broken poles. Damage Fees.